Privacy policy

Last updated: May 28, 2026

At twentytwo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect the following information:

- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment information
- Order details and purchase history
- Device and browser information
- IP address and website usage information

We may also collect information when you contact us through:
- WhatsApp
- Instagram
- Facebook
- Email

How We Use Your Information

We use your information to:

- Process and deliver your orders
- Contact you regarding your order or delivery
- Improve your shopping experience
- Provide customer support
- Send updates, offers, or promotions (you can unsubscribe anytime)
- Prevent fraud or misuse of our services
- Improve our website performance and services

Shipping & Cash on Delivery

For Cash on Delivery (COD) orders, we may share your name, phone number, and address with our shipping partners to complete delivery.

We may also contact you to confirm your order before shipping.

Payments

All online payments are processed securely through trusted payment providers. We do not store your full payment card details on our servers.

Cookies

Our website uses cookies and similar technologies to:

- Remember your preferences
- Improve website performance
- Analyze website traffic
- Provide a better shopping experience

You can disable cookies through your browser settings if you prefer.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

- Shipping and delivery companies
- Payment providers
- Shopify and website service providers
- Marketing and analytics tools

These parties only receive the information necessary to perform their services.

Shopify

Our store is powered by Shopify, which helps us provide secure shopping and payment services. Your information may be processed through Shopify’s secure systems in order to complete orders and improve store performance.

To learn more about Shopify’s privacy practices, you can visit:
https://privacy.shopify.com/en

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

We recommend that you do not share sensitive information through unsecured channels.

Your Rights

You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Stop receiving marketing messages

To make any request, please contact us using the details below.

Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, you can contact us at:

twentytwo  
Email: twentytwoegp@gmail.com  
Country: Egypt
WhatsApp: +20 155 991 9545